Privacy Policy

Definitions

Key terms used in this policy are defined below to help you understand how we treat information collected through AIKiniHub.pro and related services.

Personal data means any information that can identify an individual, directly or indirectly, such as name, email address, job title, organization, or billing identifiers.

Processing refers to any operation performed on personal data, including collection, recording, organization, storage, retrieval, use, transmission, disclosure, or deletion.

User means a person who visits AIKiniHub.pro, registers for training or consulting, or otherwise interacts with our services and resources.

Service means the educational content, implementation guides, consulting, workshops, templates, and online tools provided by AIKiniHub.

Cookies are small text files stored on your device that help deliver and personalize services, remember settings, and analyze traffic patterns to improve site functionality.

How We Use Personal Data

We process personal data for a limited set of operational purposes necessary to provide and improve our services, manage accounts, and comply with legal obligations.

• To deliver training content, implementation guides, and consulting services tailored to case scenarios
• To manage accounts, billing, and communications related to subscriptions or purchases
• To analyze usage patterns and course effectiveness to refine educational materials
• To provide technical support and respond to inquiries
• To detect, prevent, and contribute security incidents or abuse
• To perform research and development aimed at improving templates and playbooks (using aggregated or de-identified data where possible)
• To comply with legal obligations, tax and accounting requirements
• To send administrative and operational notices about your account or services

Legal Basis for Processing

Depending on the nature of the processing and applicable law, our processing is based on one or more lawful bases.

• Performance of a contract: processing necessary to provide paid or free services you request
• Consent: where you have given consent for specific processing such as marketing communications
• Legal obligations: processing required to comply with applicable laws and regulations
• Legitimate interests: processing for operational needs, security, fraud prevention, and service improvement, balanced against individual rights

Rights under Data Protection Laws

To the extent applicable, individuals have certain rights in relation to their personal data. We describe those rights and how to exercise them below.

• Right of access: request confirmation of whether we process your personal data and request a copy of that data
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of personal data where there is no lawful reason to retain it
• Right to restriction and objection: request restricted processing or object to certain processing activities, including marketing
• Right to data portability: request transfer of certain personal data in a structured, commonly used format
• Right to lodge a complaint with a supervisory authority if you believe your rights are not being respected

Cookies and Similar Technologies

We use cookies and similar technologies to operate the site, remember preferences, analyze usage, and support the learning experience. Cookies help deliver labs, track progress, and measure which case studies are most effective.

Cookies used include essential cookies for site security and login, preference cookies to remember settings, analytics cookies to measure engagement, and third-party cookies used by embedded content or analytics vendors.

Cookie categories include: Strictly necessary, Performance/Analytics, Functional, and Marketing. Third-party embeds (e.g., video players) may set additional cookies as described in their privacy notices.

You can manage cookie preferences through your browser settings and any consent tools presented on the site. Disabling non-essential cookies may limit certain features, such as progress tracking in interactive labs.

AIKiniHub Cookie Policy

Data Sharing and Disclosure

We share personal data only as needed to provide the service, comply with legal obligations, and support operational needs. External sharing is limited and governed by data processing agreements where appropriate.

• Service providers that host, operate, or maintain the platform and provide payment processing
• Analytics and performance vendors that help measure engagement with case materials
• Business partners or resellers that support localized delivery of workshops
• Professional advisors, such as accountants and lawyers, where required
• Authorities or third parties when required by law, court order, or to establish, exercise or defend legal claims
• Acquirers or counterparties in the event of a merger, sale, or similar corporate transaction (with prior notice where feasible)

International Data Transfers

Personal data may be processed in countries other than Malaysia to leverage cloud infrastructure and third-party services. We take steps to protect data when it is transferred internationally.

Safeguards for transfers include contracts that incorporate appropriate data protection clauses, encryption in transit, and selection of service providers that maintain reasonable security practices.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Account information is retained while your account is active and for a limited period after account closure to meet contractual and legal obligations, such as billing and tax records.

Support messages and correspondences are retained for a period necessary to manage requests and for quality purposes, typically up to three years unless a longer retention period is required by law.

Access logs, usage metrics, and diagnostic logs are retained for operational monitoring and security contribute. Typical retention for logs is up to 12 months, subject to variation depending on storage and legal requirements.

When data is no longer required, we delete or anonymize it using standard deletion procedures. Data that must be retained for legal or regulatory purposes will be kept in accordance with applicable retention schedules.

Security Measures

We implement organizational and technical measures to protect personal data against unauthorized access, disclosure, alteration, and destruction. Measures are reviewed periodically to align with operational needs and evolving threats.

• Encryption in transit (TLS) and encryption at rest for stored sensitive data where appropriate
• Access controls, role-based permissions, and authentication mechanisms for internal systems
• Regular backups, security audits, and incident response procedures to detect and manage security events

Your Rights and Choices

You may exercise certain rights regarding your personal data, subject to applicable law. To request access, correction, deletion, or other actions, contact us using the contact details provided on AIKiniHub.pro.

• Right to access: You can request a copy of personal data we hold about you and learn how it is processed, with examples of processing scenarios and records of model training data usage where applicable.
• Right to rectification: You may ask to correct inaccurate or incomplete personal data; requests should include context and any supporting examples or documents for faster resolution.
• Right to deletion (erasure): You may request removal of personal data where retention is no longer necessary for the purpose provided or when you withdraw consent; we will respond with practical steps and realistic timelines.
• Right to portability: When data is processed by automated means and provided on lawful grounds, you may request a structured, commonly used, machine-readable copy for transfer to another service, with sample scenarios for export.
• Right to restriction of processing: You may request temporary limitation of processing in specific cases (for example, while a dispute is contribute); we provide common-case examples and expected outcomes.
• Right to object: You may object to certain processing activities, such as direct marketing or profiling; we will outline the likely operational result and alternative options in response.
• Right to withdraw consent: If processing is based on consent, you may withdraw it at any time; we explain the procedural steps and the effect of withdrawal on ongoing services.
• Right to lodge a complaint: If you consider your rights infringed, you can file a complaint with a relevant authority; we include examples of documentation helpful for a complaint and recommended next steps.

How to exercise your privacy rights

To exercise any of the rights listed above, contact AIKiniHub using the contact details below and refer to the specific right and examples that illustrate your request. Include case details, relevant dates (for example, interactions on 24-01-2026), and supporting evidence where available. For requests involving complex processing or technical scenarios, we may follow up with clarifying questions and propose practical, staged actions to address the request.

[email protected]

We aim to acknowledge requests within 7 business days and to provide a substantive response within 30 days of receipt. For complex requests or where verification is required, we will explain the needed steps and provide interim updates, with typical extended timelines not exceeding 60 days except where legal obligations require longer retention.